Frequently Asked Questions
Everything you need to know about shopping at The Epicentre.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process.
Do you ship internationally?
Yes, The Epicentre ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
How do I ensure I choose the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
The Epicentre is committed to ethical fashion. We partner with manufacturers who prioritize organic cotton, recycled polyester, and fair labor practices.